Return Policy of Glashütte Prestige
Effective Date: October 11, 2024
At Glashütte Prestige, we want you to be completely satisfied with your purchase. If you are not entirely happy, please review our return policy below.
1. Return Eligibility
- Time Frame: You may return items within 30 days of receiving your order.
- Condition: Items must be unworn, in their original condition, and in the original packaging, including all tags and accessories.
2. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized orders.
- Gift cards.
- Items marked as final sale.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
- Packaging: Carefully package the item in its original packaging to prevent damage during shipping.
- Shipping: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Method: Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
If you would like to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.
7. Contact Us
For questions regarding our return policy or to initiate a return, please contact us at:
Glashütte Prestige
Street: 543 Thompson Pl San Antonio, Texas(TX), 78225
Phone number: (210) 923-8314
Email: info@glashutteprestige.com
Website: https://glashutteprestige.com/